Request account deletion.

How to send your request

1. Email kiwidigitaltech@gmail.com with the subject EBD Account Deletion Request.
2. Tell us whether the account is for the Customer or Rider/Driver app, or both.
3. Include the email address or phone number registered to the account. If possible, send the request from your registered email address.
4. Tell us whether you want your entire account and associated personal data deleted, or only specific data. We will follow up to verify ownership and explain any information needed to complete your request.

If the button does not open an email app, copy the address above into your email service.

What happens next

Our team reviews your request and verifies account ownership before deleting data. We may contact you about active bookings, unresolved transactions, or the information needed to verify ownership. We will explain any effect on an ongoing delivery or outstanding payment.

This is an email request process. Clicking the button prepares an email; it does not immediately delete your account. Please send the email to submit your request.

What is deleted and what may be retained

Once verified, we delete your account and associated personal data that no longer needs to be retained, including profile information and uploaded personal documents where no continuing retention reason applies.

Some payment, booking, earnings, membership, dispute, or security records may be retained for accounting, fraud prevention, dispute resolution, or applicable legal requirements. Retention depends on the record and its purpose. Any retained personal data is limited to those purposes and removed or anonymized when the retention need ends. Ask us for details about a specific record.

Read more about security and retention in our Privacy Policy →