1. Who this policy covers
This policy applies to E-Bikers Delivery (EBD), including E-Bikers Delivery for Customer (package com.ebikersdeliveries.customer) and E-Bikers Delivery for Riders or Driver (package com.ebikersdeliveries.driver). The installed app names may also appear as E-Bikers Deliveries and EBD Driver.
EBD is responsible for how information is handled through these services. Our privacy contact is kiwidigitaltech@gmail.com.
2. Information we collect
- Account and contact information: details you provide when registering or updating your profile, such as your name, email address, phone number, profile photo, and delivery addresses. Authentication services process your sign-in credentials.
- Location and delivery information: pickup and drop-off locations, map coordinates, address details, delivery instructions, and device location when you grant permission and use location-based features. For riders, this includes location information used for booking availability, assignment, navigation, and delivery updates while those features operate.
- Bookings and communications: shopping lists, products requested, store selections, prices, delivery status, booking history, ratings, messages, and photos or other attachments you submit in connection with deliveries.
- Rider application information: information submitted for onboarding and verification, including selected service area, vehicle information, government-issued identification details and ID images, and application review status.
- Payments and earnings: transaction references, payment status, amounts, wallet and payout records, commission and deduction records, and membership payment information where applicable. Payment providers separately process the payment details entered in their checkout.
- Technical and security information: account and device identifiers needed to run the service, notification tokens, app verification signals, and operational logs used for authentication, abuse prevention, troubleshooting, and delivery of notifications.
The information collected depends on your role, the features you use, and the information and permissions you provide.
3. How we use information
- Create and manage accounts, authenticate sign-ins, and review rider applications.
- Arrange deliveries, match bookings with riders, display relevant maps and delivery updates, and enable booking communications.
- Process and reconcile payments, maintain wallet and earnings records, and apply agreed membership or booking deductions.
- Send service notifications and respond to questions, disputes, and support requests.
- Protect users, investigate misuse, maintain service reliability, and meet applicable legal obligations.
5. Security and retention
We use encrypted network connections, authentication, and access controls to help protect information. Access is limited according to service responsibilities. No internet service or storage system can guarantee complete security.
We retain information for as long as needed to provide the service and for legitimate operational, security, dispute-resolution, accounting, or legal purposes. The period depends on the type of record and the reason it is retained; not all data has the same retention period.
After an account deletion request is verified, we delete the account and associated personal data that no longer needs to be retained. Some transaction, payment, membership, dispute, or security records may need to be kept for the purposes described above. Where retained records contain personal information, we limit their use to those purposes and remove or anonymize them when the need to retain them ends. Contact us to ask about retention of a particular record.
6. Your permissions and choices
You can manage location, photo/camera access, and notification permissions in your device settings. Location permissions support delivery and map features; photo or camera access is used when you choose to upload an image or document. Disabling a permission may limit the related feature.
You can ask us to access or correct your information, delete your account or data, or raise a concern about how your information is handled by contacting our privacy email. We may need to verify ownership before acting on a request. Applicable privacy rights depend on your circumstances and local law.
7. Request account or data deletion
You can request deletion without reinstalling the app. Email kiwidigitaltech@gmail.com with the subject EBD Account Deletion Request, your app (Customer or Rider/Driver), and the email or phone number registered to the account.
Never send your password, OTP, full payment card information, or ID images with an initial email request. We will explain any further verification needed and any records that must be retained.
8. Children's privacy
EBD is a delivery service and is not designed for use by children. If you believe a child has provided personal information to us, contact the privacy email so we can investigate and take appropriate action.
9. Changes to this policy
We may update this policy when our services or information practices change. The updated policy will be published on this page with a revised date. Where required, we will provide additional notice or request consent.
10. Contact us
For questions about this policy or to exercise your privacy rights, contact E-Bikers Delivery at kiwidigitaltech@gmail.com. Please identify whether your request concerns the Customer or Rider/Driver app.